Refund Policy

Last updated: September 6, 2026 (§2: monthly subscribers can now cancel themselves from The Emperor page via Stripe's billing portal; email remains an option)

Short version: if Pro isn't useful, we make it easy to leave. Lifetime purchase: full refund within 30 days, no questions asked. Monthly subscription: cancel any time — you keep access through the end of the paid period and can request a refund for the most recent charge within 30 days.

1. Refund window

Lifetime purchase ($49 one-time): eligible for a full refund within 30 days of purchase, no questions asked.

Monthly subscription ($5/month): you can cancel any time yourself: open The Emperor page in the app, sign in with the email you used at checkout, and use Manage or cancel subscription (it opens Stripe's billing portal). If you'd rather, email support@snowballpenguin.app with that same email address. Cancellation stops future charges; your Pro access continues through the end of the current billing period. A refund of the most recent monthly charge is available on request within 30 days of that charge.

Legacy note: customers who purchased at the original $49 launch price are also covered by the 30-day window on the same no-questions-asked terms.

2. How to request a refund

Email support@snowballpenguin.app from, or include, the email address you used at checkout. We may ask for your Stripe receipt number if we cannot find the purchase by email.

3. Processing time

Refund requests inside the 30-day window are not gated on approval — we just issue them. We aim to submit the Stripe refund within one business day of receiving the request. Once submitted, your bank or card issuer controls when the refunded amount appears on your statement (usually 5–10 business days).

4. What happens to Pro access after a refund

Lifetime purchase: when Stripe confirms the refund, our database marks the purchase refunded. The next time you open the app on any device — including the one where you originally unlocked Pro — it will treat you as a free user and lock the Pro features again. You don't need to clear browser data or do anything else; the app re-checks your unlock on each boot — and, if you are signed in, again when you return to an already-open tab — and respects the refund.

Monthly subscription: when we process your refund request, we issue the Stripe refund and cancel the subscription. Your Pro access continues through the end of the current billing period, then locks automatically — the app re-checks subscription status on each boot and, for signed-in users, whenever you return to the tab, so the change is reflected promptly without waiting for a reload (a tab left in the background updates when you come back to it). If you also want access to end immediately, say so in your email and we will cancel it effective now.

You can keep using the free planner indefinitely. Your plan data is yours.

5. Chargebacks and duplicate payments

If you see a duplicate charge or do not recognize a payment, contact us first so we can investigate quickly. We will refund duplicate Pro purchases when we can verify them.

6. Contact

Refund questions: support@snowballpenguin.app